Refund policy
🔁 Wheelie World – Returns & Refund Policy
At Wheelie World, we want our customers to shop with confidence. Please read our return policy carefully before placing an order, especially when ordering from outside the European Union.
1. Returns Within the European Union
Consumers covered by EU withdrawal legislation have the right to withdraw from their online purchase within 14 calendar days of receiving the last item of their order, without providing a reason.
To exercise this right, please notify us within this period by emailing:
Alternatively, you can submit a return request through your customer account.
After notifying us, you have an additional 14 days to send the item back.
Return shipping costs are the responsibility of the customer unless the product is defective, incorrectly supplied, or applicable law requires otherwise.
2. International Returns – Outside the European Union
Important information for customers in the United States, United Kingdom, Canada, Australia, Asia and other destinations outside the European Union.
Due to high international shipping costs, customs procedures, import duties and administrative expenses, Wheelie World does not offer voluntary returns for change of mind on orders shipped outside the European Union.
This includes returns requested because:
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The customer no longer wants the item.
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The customer ordered the wrong size, colour or model.
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The customer changed their mind after purchasing.
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The customer no longer needs the product.
International sales are considered final for change-of-mind purposes, except where a mandatory legal right of withdrawal or return applies.
Returns involving damaged, defective or incorrectly supplied products will be assessed individually in accordance with applicable consumer protection laws.
Please contact us before sending any item back internationally.
Unauthorised international return shipments may be refused where legally permitted.
3. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible at:
Please include:
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Your order number.
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A description of the issue.
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Clear photographs of the product and packaging.
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Photographs of any visible shipping damage.
Wheelie World will review the claim and determine an appropriate solution, which may include replacement, repair, partial refund or full refund, depending on the circumstances and applicable law.
Where a product is confirmed to be defective or incorrectly supplied, Wheelie World will cover the necessary return costs where legally required.
Nothing in this policy limits your mandatory statutory consumer rights.
4. International Shipping, Customs & Import Duties
For all orders shipped outside the European Union, international shipping charges, import duties, customs taxes, brokerage fees and clearance charges are the responsibility of the customer, unless explicitly included in the order total or otherwise required by law.
Please note:
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Import duties and taxes may be charged by the destination country's customs authorities.
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These charges are not included in our product prices or shipping fees unless explicitly stated at checkout.
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Customers are responsible for complying with their country's import requirements.
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Wheelie World is not responsible for customs processing delays outside our control.
If an international return is exceptionally authorised, the customer is responsible for return shipping costs and any applicable customs, import or clearance charges, unless the return concerns a problem for which Wheelie World is legally responsible.
Any customs or clearance charges incurred by Wheelie World in connection with an authorised voluntary return may be deducted from the refund where permitted by applicable law and agreed return conditions.
Original shipping costs for voluntary international returns are non-refundable where permitted by applicable law.
5. Return Conditions
To qualify for a full refund on an eligible return, the product must:
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Be in its original condition.
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Be unused and unworn, except for handling necessary to inspect it.
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Include all original accessories and tags.
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Be returned with its original packaging where reasonably possible.
Products showing signs of use or damage caused by excessive handling may be subject to a reduction in refund value where permitted by law.
Motorcycle helmets must not have been used on the road or show signs of installation or use beyond necessary inspection.
6. Return Shipping Costs
For voluntary returns and change-of-mind returns, return shipping costs are paid by the customer.
First contact us, we can send you a return label in most cases. if not possible we strongly recommend using an insured, tracked shipping service.
Customers remain responsible for ensuring that their return reaches Wheelie World, subject to applicable consumer protection laws.
For returns from outside the European Union, customers must contact us first for customs instructions.
7. Refunds
Once an eligible returned item has been received and inspected, refunds will be processed using the original payment method.
For statutory EU withdrawals, refunds will include the original standard delivery costs as required by law. Additional express shipping charges are not refundable where legally permitted.
Wheelie World may withhold reimbursement until the goods have been received or the customer has provided evidence of return shipment, whichever occurs first, where applicable law permits.
Refunds will be issued within the legally required period.
For authorised voluntary international returns, applicable return shipping charges, customs fees and other agreed charges may affect the final refund amount, where legally permitted.
8. Items Excluded From Voluntary Returns
The following items are not eligible for voluntary returns:
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Custom-made or personalised products.
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Special-order products sourced specifically at the customer's request, where agreed in advance.
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Hygiene-sensitive products with broken seals.
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Gift cards.
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Items explicitly sold as final sale or clearance items.
These exclusions do not override mandatory statutory withdrawal rights or rights relating to defective or incorrectly supplied products.
9. Return Address
Wheelie World
Torhoutsesteenweg 87
8400 Oostende
Belgium
Email: info@wheelieworld.be
Important: Customers returning items from outside the European Union must contact us before shipping. Do not send international returns without receiving return instructions.
10. Contact
For questions regarding returns, refunds or international orders, please contact:
We are happy to assist with genuine product issues and will always aim to find a fair solution.
Thank you for supporting Wheelie World, an independent shop based in Belgium.